Support Request Form

Please complete the form below to obtain assistance for your Geomet CMM Software product. Our support staff will receive this request and contact you directly, or through email with answers or questions.

When it is possible, we suggest that you attach supporting files to help us determine your support needs. An example would be to include the Part Inspection Program (yourfile.GMT) and if possible, an Adobe pdf file of the reported results if that will help explain your request.

Thank You,

 

Software Information :
Software :	Geomet LE Geomet Junior Geomet Junior Plus Geomet 101 Geomet 101 with GeoPlus Geomet 301 Geomet 501 Geomet Gage R&R GeoTracker Other*
Select the Geomet Base Level :	6.66 6.65 6.00 All 4.xx levels *
Current Software Version :	*
Example "6.66.000.020". This can be found under Help→About
CMM Information :
CMM Manufacturer / Model :	*
CMM Serial Number :	*
Example "99-24" Located on the rear of a Helmel CMM.
Company/Operator Information :
Name :	*
Company :	*
Phone :	*
Phone Ext :
E-mail :	*
Description of Problems :
Please enter a brief one-line description of the problem : (example: "User Prompt, image does not show")	*
If the problem is reproducible, please list the steps required to cause it, leaving a blank line between steps: (example: "1. Create a new file. 2. Insert some text ...")
If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
Additional Notes :
Check here if you plan on submitting files for supporting your request	Files attached for review.
Attach Inspection Files : yourfile.GMT
Attach any output Files : Adobe pdf Image Files (<0.5 Mb)
Additional Support Files : You can attach up to 4 additional support files. Should you find a need to submit more files, please submit all files to : support@helmel.com
Please enter image characters here:	*
If you cannot read the image, click for a new one:	New image

* = required fields

NOTE: Please press <Submit Request> only once. If you are uploading data files, there will be a pause between the submit command and the confirmation. Pressing twice will duplicate your request.